Trackbak

Delete your Trackbak account

This page explains how to delete your account in the Trackbak app, and what happens to your data.

In the app (quickest)

  1. Open Trackbak and sign in.
  2. Go to the Settings tab.
  3. Tap Delete account, then confirm.

Your account is deleted straight away.

By email

If you no longer have the app, email hello@trackbak.app from the email address you signed up with, with the subject "Delete my Trackbak account". We'll delete the account within 7 days and confirm by email. If you write from a different address we'll need to confirm the account is yours first.

What gets deleted

  • Your account: email address and password.
  • All your saved journeys, including repeating ones.
  • All delay, cancellation and claim records for those journeys.

Nothing is kept back. Deletion is permanent and can't be undone.

Encrypted backups held by our hosting provider expire within 7 days, after which no copy remains. Claims you have already sent to train operators are not affected; those are held by the operator.

For more detail, see our privacy policy.